Shipping & Returns Policy
Last updated: August 2026
Thank you for shopping with Nestwise. We want receiving your order to be simple and straightforward.
The following policy explains shipping, delivery, returns, refunds and damaged or faulty products.
Shipping
New Zealand Orders
Nestwise currently ships physical products throughout New Zealand.
Shipping costs, including any free-shipping offers that apply, will be displayed at checkout before you complete your purchase.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.
Processing Times
We aim to prepare and dispatch orders as quickly as possible.
Please allow approximately 1–3 business days for your order to be processed before dispatch, unless otherwise stated on the product page.
During launches, promotional periods, public holidays or periods of high order volume, processing may take slightly longer.
If there is a significant unexpected delay with your order, we will do our best to let you know.
Delivery Times
Delivery timeframes provided at checkout or by the courier are estimates only.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays or other disruptions.
Once an order has been dispatched, delivery timeframes are generally determined by the courier provider.
Delivery Addresses
Please check your delivery details carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address if the order has not yet been dispatched.
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please check around your property and with other members of your household before contacting us.
If your parcel appears to be delayed or lost in transit, please contact us and we will assist with investigating the delivery with the courier where appropriate.
Digital Products
Digital products do not require physical shipping.
Where applicable, access or download instructions will be provided electronically following successful payment.
Please ensure that the email address entered during checkout is correct.
If you experience difficulty accessing your digital purchase, please contact us so we can assist.
Returns & Refunds
We hope you love your Nestwise purchase. If there is a problem with your order, please contact us so we can help.
Change-of-Mind Returns — Physical Products
If you change your mind about a physical product, please contact us within 14 days of receiving your order.
To be eligible for a change-of-mind return, the product must be:
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unused;
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in its original condition;
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complete;
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undamaged; and
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in its original packaging.
Please contact us before returning a product so we can provide return instructions.
Unless the product is faulty, damaged, incorrectly supplied, or otherwise covered by your rights under New Zealand consumer law, the cost of returning a change-of-mind purchase is the customer's responsibility.
Original shipping costs are generally non-refundable for change-of-mind returns.
Once an eligible returned product has been received and inspected, we will contact you regarding your refund.
Approved refunds will be returned to the original payment method.
Digital Products
Due to the nature of digital products and the immediate access generally provided after purchase, we do not normally offer refunds for change of mind once a digital product has been supplied, downloaded or accessed.
This does not affect any rights or remedies you may have under applicable New Zealand consumer law where a digital product is faulty, incorrectly supplied or does not meet applicable consumer guarantees.
If you accidentally purchase the wrong digital product or experience a technical issue, please contact us and we will do our best to assist.
Damaged, Faulty or Incorrect Products
Please inspect your physical order when it arrives.
If your product arrives damaged, faulty, defective or you receive the incorrect item, please contact us as soon as reasonably possible.
Where helpful, we may ask you to provide:
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your order number;
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a brief description of the problem; and
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photographs showing the issue.
We will assess the issue and work with you to provide an appropriate remedy.
Depending on the circumstances and your rights under New Zealand law, this may include a repair, replacement or refund.
Where we are responsible for supplying a faulty, damaged or incorrect product, we will not require you to bear reasonable return costs where doing so would be inconsistent with your rights under applicable consumer law.
New Zealand Consumer Rights
Nothing in this Shipping & Returns Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law where those rights cannot lawfully be excluded or restricted.
If a product does not meet applicable consumer guarantees, you may be entitled to remedies regardless of any separate change-of-mind policy.
Exchanges
If you would like to exchange an eligible physical product, please contact us.
Exchanges are subject to product availability.
Where an exchange is requested simply because you have changed your mind, additional shipping costs may apply.
Sale and Promotional Items
Unless otherwise stated, sale and promotional products remain covered by your rights under applicable New Zealand consumer law.
Change-of-mind returns for sale or promotional products may be subject to the conditions stated at the time of purchase.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If your physical order has not yet been processed or dispatched, we will do our best to cancel it.
Once an order has been dispatched, it cannot normally be cancelled and will instead need to meet the requirements of our returns policy.
Digital orders may not be able to be cancelled once access to the digital product has been provided.
Refund Processing
Once a refund has been approved, it will be issued to the original payment method.
Please allow time for your bank, card provider or payment service to process the refund. Processing times vary between financial institutions and are outside our control.
Contact Us
For questions about shipping, delivery, returns or refunds, please contact us using the contact details provided on our website.
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Nestwise
New Zealand